Spot On Cleaning Pilbara is committed to respecting your privacy and protecting the personal information you share with us when visiting our website, contacting our business, requesting a quotation or using our cleaning services.

Spot On Cleaning Pilbara is a registered business name of Spot On Cleaning WA Pty Ltd (ACN 703 293 752).

In this Privacy Policy, references to “Spot On Cleaning Pilbara”, “we”, “us” or “our” refer to Spot On Cleaning WA Pty Ltd operating under the business name Spot On Cleaning Pilbara.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our cleaning services and website, https://spotoncleaningpilbara.com.au/, including the use of website analytics and advertising technologies where applicable.

1. Information We Collect

We may collect personal information when you visit our website, submit an enquiry, request a quote, contact us or engage our cleaning services.

The information we collect may include:

• Full name

• Phone number

• Email address

• Residential, business or service location

• Property details relevant to cleaning requirements

• Type of cleaning service requested

• Preferred cleaning dates or schedules

• Information submitted through enquiry or quotation forms

• Communications and correspondence with our team

• Booking, invoicing and payment-related records where applicable

• IP address and technical device information

• Browser type and operating system

• Website usage and interaction information

• Referring websites and search engines

• Advertising interactions and campaign information

We aim to collect only the information reasonably necessary for our business activities, service delivery, website operation and legitimate administrative purposes.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Complete an enquiry or quote request form

• Contact us by telephone or email

• Request, schedule or book a cleaning service

• Provide information about a residential or commercial property

• Communicate with our team about an existing service

• Interact with our website or online advertisements

We may also receive relevant information from property managers, landlords, business representatives or other authorised persons arranging cleaning services on your behalf.

Certain technical information may be collected automatically when you browse our website through cookies, analytics software and similar technologies, where enabled.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests

• Prepare and provide cleaning quotations

• Arrange, schedule and deliver cleaning services

• Communicate about bookings, appointments and service requirements

• Provide customer support

• Manage customer relationships

• Process invoices and maintain business records

• Improve our cleaning services and customer experience

• Maintain and improve website functionality

• Understand website traffic and visitor interactions

• Measure advertising and marketing effectiveness

• Protect our website and business systems

• Prevent fraud, misuse or unauthorised activity

• Comply with applicable legal and regulatory obligations

We do not sell customer personal information to third parties.

We do not use personal information for unrelated purposes unless permitted or required by law, or where appropriate consent has been obtained.

4. Website Enquiry and Quote Forms

When you submit an enquiry or request a quotation through our website, we collect the information you provide to respond to your request. This may include your name, contact details, service address, type of cleaning required, preferred schedule and any additional information included in your message.

Information submitted through our forms may be transmitted to our business email, website systems or authorised service providers involved in managing enquiries.

Please avoid including sensitive personal information in website forms unless it is necessary for your request.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and measure advertising performance. Cookies are small files stored on your browser or device that may help websites recognise preferences or record interactions. Depending on the technologies enabled, cookies may be used for:

• Essential website functionality

• Website security and performance

• Remembering user preferences

• Website traffic analysis

• Google Analytics

• Google Ads conversion measurement

• Advertising attribution

• Remarketing and personalised advertising

You can manage or disable cookies through your browser settings and any cookie preference controls provided on our website. Disabling certain cookies may affect website functionality. For further information, please refer to our Cookie Policy.

6. Google Analytics

Our website may use Google Analytics, including Google Analytics 4 (GA4), to understand how visitors interact with our website.

Depending on the configuration, Google Analytics may collect information such as:

• Pages visited

• Time spent on pages

• Website interactions and events

• Device and browser information

• Approximate geographic location

• Traffic sources and referral information

• Technical identifiers and usage data

Google Analytics may use cookies and other technologies to collect and process information. We use analytics information to evaluate website performance, improve content and understand how visitors find and use our website.

7. Google Search Console

We may use Google Search Console to monitor our website’s visibility and technical performance in Google Search.

Google Search Console provides information such as:

• Search queries

• Search impressions

• Website clicks

• Average search positions

• Website indexing information

• Technical website performance

This information is generally provided in aggregated reports and is used to improve our website’s search visibility and functionality. Google Search Console does not ordinarily provide us with the identities of individual search users.

8. Google Ads and Conversion Tracking

We may use Google Ads to promote our cleaning services and reach customers searching for residential, commercial and property cleaning solutions.

Where enabled, Google Ads conversion tracking may help us understand whether an advertisement leads to an action such as:

• Submitting an enquiry form

• Requesting a cleaning quotation

• Clicking a telephone number

• Contacting our business

• Visiting relevant website pages

Advertising technologies may collect information such as advertisement interactions, browser and device details, campaign identifiers, approximate location and conversion events.

This information helps us measure advertising effectiveness and improve our marketing activities. The collection and use of advertising data depend on the technologies actually installed and configured on our website.

9. Remarketing and Personalised Advertising

We may use remarketing or similar advertising technologies where enabled.

Remarketing allows advertisements for Spot On Cleaning Pilbara to potentially appear to people who have previously visited our website or interacted with our advertising.

Google and its advertising partners may use cookies or similar technologies for these purposes, subject to applicable settings and requirements. You may be able to manage personalised advertising preferences through Google’s advertising settings:

https://myadcenter.google.com/

We do not represent that remarketing is active unless it has been configured on our website.

10. Third-Party Service Providers

We may use third-party providers to support our website, communications, marketing and cleaning business operations.

These may include:

• Website hosting and maintenance providers

• Email and communication services

• Website enquiry and contact form providers

• Google Analytics

• Google Ads

• Google Search Console

• Website security and performance providers

• Cloud storage and business administration services

• Payment or invoicing providers, where applicable

• Contractors or other authorised service providers

These providers may process information on our behalf or in accordance with their own privacy policies and contractual obligations. We take reasonable steps to select appropriate providers and limit access to personal information to what is reasonably necessary.

11. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Arrange and deliver cleaning services

• Coordinate bookings and property access

• Communicate with authorised property managers or business representatives

• Engage contractors or service providers

• Operate and maintain our website

• Manage invoicing and business administration

• Protect our systems and investigate security concerns

• Comply with legal requirements

• Respond to lawful requests from authorities

We do not disclose personal information for unrelated purposes without appropriate authorisation, consent or another lawful basis.

12. Overseas Processing and Disclosure

Some third-party technology providers, including website hosting, cloud services, email platforms and Google services, may store, access or process information using systems located outside Australia.

Depending on the providers and services used, information may be processed internationally. Where personal information is disclosed to overseas recipients, we will take reasonable steps required by applicable Australian privacy law.

The countries involved depend on our service providers and their arrangements. We will review and update this section when specific overseas disclosure arrangements are confirmed.

13. Storage and Security of Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored in:

• Business email systems

• Website enquiry systems

• Cloud-based business services

• Customer and booking records

• Secure electronic or physical business records

Security measures may include access restrictions, password protection, software updates and other appropriate safeguards. Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.

14. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, manage business records and meet applicable legal requirements.

Retention periods may vary depending on the type of information, the business relationship and relevant recordkeeping obligations. When information is no longer required, we take reasonable steps to delete, de-identify or securely dispose of it where appropriate and legally permitted.

15. Accessing and Correcting Your Personal Information

• You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated.
• You may also ask us to delete personal information where appropriate and legally permitted.
• To submit a request, contact us using the details provided at the end of this Privacy Policy.
• We may need to verify your identity before providing access to certain information or making requested changes.
• We will consider requests and respond within a reasonable timeframe, subject to applicable legal requirements.

16. Privacy Enquiries and Complaints

If you have concerns about how we collect, use, store or disclose personal information, please contact us.

You can submit a privacy enquiry or complaint by emailing: info@spotoncleaningpilbara.com.au

Please provide sufficient details so we can understand and investigate your concern. We will review your complaint and aim to respond within a reasonable timeframe, generally within 30 days.

17. External Websites

Our website may contain links to third-party websites, including social media platforms, Google services and other external resources.

We are not responsible for the privacy practices, content or security of websites operated by third parties. We encourage you to review the privacy policies of external websites before providing personal information.

18. Children’s Privacy

Our website and cleaning services are intended for general residential and commercial customers and are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children through our website. If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the situation.

19. Australian Privacy Laws

Spot On Cleaning Pilbara operates in Western Australia and aims to handle personal information responsibly and consistently with applicable Australian privacy requirements.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to our business activities, we will take reasonable steps to comply with the relevant obligations. We recognise the importance of transparency, appropriate information handling, data security and responding to privacy-related requests.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, website, technologies, service providers or applicable legal requirements. Any updated version will be published on this page with a revised “Last Updated” date. We encourage website visitors to review this Privacy Policy periodically.

21. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Spot On Cleaning Pilbara

A registered business name of Spot On Cleaning WA Pty Ltd

• ACN: 703 293 752
• Location: Pilbara, Western Australia
• Phone: 0401 873 040
• Primary Email: info@spotoncleaningpilbara.com.au
• Alternative Email: karrathaspotoncleaning@outlook.com
• Website: https://spotoncleaningpilbara.com.au/