Spot On Cleaning respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us or requesting our cleaning services.

This Privacy Policy explains how Spot On Cleaning collects, uses, stores and protects personal information through our website, spotoncleaningpilbara.com.au, and through services such as Google Analytics and Google Ads.

1. Information We Collect

We may collect personal information when you use our website, submit a quote request, contact us or engage our cleaning services.

This information may include:

• Your name
• Phone number
• Email address
• Property or service location
• Information about the cleaning service you require
• Details submitted through enquiry or quote forms
• Communications between you and Spot On Cleaning
• IP address
• Browser and device information
• Website activity and interaction data
• Referring website or search engine
• Pages viewed and time spent on the website
• Advertising and campaign interaction data

We only collect information that is reasonably necessary to respond to enquiries, provide our services, improve our website and operate our marketing activities.

2. How We Collect Your Information

We may collect information when you:

• Submit a contact or quote request form
• Contact us by phone or email
• Request or book a cleaning service
• Browse our website
• Click on one of our online advertisements
• Interact with our website after arriving through a search engine, advertisement or another website

Some technical information may be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries
• Prepare cleaning quotes
• Arrange and provide cleaning services
• Contact you about your booking or service request
• Provide customer support
• Improve our website and services
• Understand how visitors use our website
• Measure the effectiveness of advertising campaigns
• Monitor website performance
• Prevent misuse, fraud or security issues
• Maintain business and administrative records
• Comply with applicable legal obligations

We do not sell personal information to third parties.

4. Website Enquiry and Quote Forms

When you submit an enquiry or request a quote through our website, the information you enter may be sent to and stored by Spot On Cleaning so that we can respond to your request.

Information submitted through our forms may include your name, contact details, service location, type of cleaning required and other information you choose to provide.

Please do not submit sensitive personal information through our website unless it is necessary for us to provide the requested service.

5. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your browser or device that can help websites remember information and understand how visitors interact with a website.

We may use cookies for purposes such as:

• Website functionality
• Website performance
• Analytics
• Measuring advertising effectiveness
• Understanding visitor behaviour
• Remembering certain preferences
• Google Ads conversion tracking
• Remarketing and advertising

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

6. Google Analytics

We may use Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• General geographic location
• Browser type
• Device type
• Referring source
• Website interactions
• IP address and related technical information

This information helps us understand website performance and improve the experience for visitors.

Google may process this information in accordance with its own privacy policies and data-processing practices.

7. Google Search Console

We may use Google Search Console to monitor how our website appears and performs in Google Search.

Google Search Console provides aggregated information about search queries, website impressions, clicks, search rankings and technical website performance.

Search Console is primarily used for website performance and search-engine optimisation and does not normally provide us with personally identifying information about individual users.

8. Google Ads and Conversion Tracking

Spot On Cleaning may use Google Ads to advertise our cleaning services.

When you click one of our advertisements or complete an action on our website, Google Ads technologies may collect information to help us understand whether the advertisement resulted in an enquiry, quote request, phone call or other conversion.

Google Ads conversion tracking may use cookies or similar technologies to measure advertising performance.

Information collected may include:

• Advertisement interactions
• Website visits
• Conversion events
• Device information
• Browser information
• Approximate location
• Campaign and referral information

This information helps us understand which advertisements are effective and improve our advertising campaigns.

9. Remarketing and Advertising Cookies

We may use Google Ads remarketing or similar advertising technologies.

Remarketing allows advertisements for Spot On Cleaning to potentially appear to people who have previously visited our website.

Google and its advertising partners may use cookies or similar technologies to determine whether a visitor has previously interacted with our website.

Depending on our advertising configuration, visitors may be able to manage personalised advertising preferences through Google’s advertising settings.

10. Third-Party Services

We may use third-party providers to operate our website and business.

These may include:

• Google Analytics
• Google Ads
• Google Search Console
• Website hosting providers
• Email providers
• Website form and security providers
• Analytics or performance tools

These providers may process limited information on our behalf or according to their own privacy policies.

We take reasonable steps to use reputable service providers and only share information where reasonably necessary.

11. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Deliver our cleaning services
• Operate our website
• Process enquiries or bookings
• Work with contractors or service providers
• Maintain website security
• Comply with legal or regulatory requirements
• Protect our rights, property or safety

We do not disclose personal information for unrelated purposes without appropriate authority or consent.

12. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored through secure website systems, email services, cloud services or business records.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records and meeting legal obligations.

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.

14. Accessing or Correcting Your Information

You may contact us if you would like to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Ask questions about how your information is handled

We may need to verify your identity before processing certain requests.

15. External Websites

Our website may contain links to external websites.

Spot On Cleaning is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

16. Children’s Privacy

Our website and cleaning services are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children through our website.

17. Australian Privacy

Spot On Cleaning operates in Karratha, Western Australia and aims to handle personal information responsibly and consistently with applicable Australian privacy requirements.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our activities, we will take reasonable steps to comply with those requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, technologies or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

19. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact:

Spot On Cleaning
Karratha, Western Australia
Phone: 0401 873 040
Email: karrathaspotoncleaning@outlook.com
Website: spotoncleaningpilbara.com.au