These Terms and Conditions apply to the use of the Spot On Cleaning Pilbara website and to cleaning services provided by Spot On Cleaning in Karratha and surrounding areas.

By using our website, requesting a quote, booking a service or engaging us to provide cleaning services, you agree to these Terms and Conditions.

1. About Us

Spot On Cleaning provides residential and commercial cleaning services in Karratha and surrounding areas of Western Australia.

Our services may include:

• Vacate and exit cleaning
• House cleaning
• Office and commercial cleaning
• Carpet cleaning
• Inspection cleaning
• Regular weekly or fortnightly cleaning
• General cleaning
• Other agreed cleaning services

Service availability may vary depending on location, property condition and booking availability.

2. Quotes and Pricing

Quotes may be provided based on information supplied by the customer, including:

• Property size
• Number of rooms
• Type of cleaning required
• Condition of the property
• Access requirements
• Additional services requested
• Photographs or descriptions provided

Unless stated otherwise, quotes are estimates based on the information available at the time.

If the actual condition of the property, required workload or scope of work differs significantly from the information provided, we may revise the price before completing additional work.

Any additional charges will be discussed where reasonably possible before proceeding.

3. Bookings

A booking is considered confirmed once we have accepted the booking details and agreed on the service date, scope of work and price or pricing basis.

Customers are responsible for providing accurate information when making a booking.

We may decline or reschedule a booking where necessary due to:

• Staff availability
• Unsafe working conditions
• Incorrect booking information
• Property access issues
• Severe weather
• Equipment failure
• Illness or unforeseen circumstances

Where possible, we will provide reasonable notice of any changes.

4. Property Access

The customer must ensure that our cleaners can access the property at the agreed time.

Access may be provided through:

• The customer being present
• Keys
• Lockboxes
• Property managers
• Authorised representatives
• Other agreed access arrangements

If we cannot access the property at the scheduled time, additional charges may apply.

Customers are responsible for ensuring any access instructions provided are accurate.

5. Customer Responsibilities

Before cleaning begins, customers should:

• Remove or secure valuable items
• Inform us of fragile or damaged items
• Provide safe access to the property
• Advise us of any known hazards
• Ensure utilities required for cleaning are available where necessary
• Provide accurate information about the condition of the property
• Identify any areas requiring special attention

Customers should also notify us if there are pets, security systems or restricted areas within the property.

6. Cleaning Scope

We will perform the cleaning services included in the agreed scope of work.

Unless specifically included in the quote, services may not include:

• Heavy rubbish removal
• Hazardous waste removal
• Mould remediation
• Pest removal
• Biohazard cleaning
• Building or repair work
• High-access cleaning requiring specialist equipment
• Damage restoration
• Removal of permanent stains
• Repairs to fixtures, flooring, appliances or surfaces

Additional services may be available by agreement.

7. Vacate, Exit and Bond Cleaning

Vacate, exit or bond cleaning is performed with the aim of presenting the property in a clean condition for handover or inspection.

However, we cannot guarantee:

• Full bond refund
• Approval by a landlord or property manager
• Removal of permanent stains
• Repair of damaged surfaces
• Removal of pre-existing wear and tear

Bond or inspection outcomes are ultimately determined by the landlord, property manager or relevant third party.

Any specific cleaning requirements provided by a property manager should be supplied to us before the service begins.

8. Inspection Cleaning

Inspection cleaning is intended to improve the cleanliness and presentation of a property before a routine inspection.

It does not guarantee that a property will pass an inspection or satisfy every requirement of a landlord, agent or property manager.

Customers should provide any inspection checklist or special requirements in advance.

9. Regular Cleaning Services

For weekly, fortnightly or recurring cleaning arrangements, the exact tasks completed may vary depending on:

• Time available
• Condition of the property
• Priority areas
• Customer instructions
• Agreed service scope

Customers should notify us of any changes to their regular cleaning requirements before the scheduled service where possible.

10. Commercial Cleaning

Commercial cleaning services are provided according to the agreed scope, schedule and site requirements.

The customer is responsible for advising us of:

• Workplace safety requirements
• Restricted areas
• Site inductions
• Security procedures
• Hazardous materials
• Special access conditions

We may suspend work if a site presents an unreasonable safety risk.

11. Cancellations and Rescheduling

If you need to cancel or reschedule a booking, please give as much notice as possible.

Late cancellations, missed appointments or failure to provide access may result in a cancellation fee or call-out charge, particularly where staff time and travel have already been allocated.

Any cancellation fee will depend on the circumstances and the booking arrangements.

12. Payment

Payment terms will be communicated at the time of booking or on the invoice.

Payment may be required:

• Before the service
• On completion
• Within an agreed invoice period

Customers are responsible for paying invoices by the due date.

Where payment remains outstanding, we may suspend future services until the account is brought up to date.

13. Damage and Breakages

We take reasonable care when cleaning customer properties.

Customers should notify us of fragile, damaged or valuable items before cleaning begins.

If damage occurs and you believe it was caused by our cleaning service, please contact us as soon as reasonably possible with:

• Details of the issue
• Photographs where available
• The date of service
• Any relevant supporting information

We will review the matter and respond based on the circumstances.

We are not responsible for damage resulting from:

• Pre-existing defects
• Normal wear and tear
• Loose, unstable or damaged fixtures
• Deteriorated surfaces
• Incorrect installation
• Manufacturer defects
• Items not suitable for normal cleaning methods

14. Stains and Permanent Marks

We will make reasonable efforts to remove dirt, marks and stains.

However, some stains, discolouration or damage may be permanent and cannot be guaranteed to be removed.

This may apply to:

• Carpets
• Grout
• Tiles
• Bench surfaces
• Bathroom surfaces
• Walls
• Appliances
• Flooring

We are not responsible for permanent staining or deterioration that existed before the cleaning service.

15. Health and Safety

We reserve the right to stop or refuse work if conditions are unsafe.

This may include situations involving:

• Dangerous animals
• Exposed electrical hazards
• Sharps
• Human or animal waste requiring specialist cleaning
• Hazardous chemicals
• Unsafe structures
• Excessive mould
• Pest infestations
• Other serious health or safety risks

Where specialist cleaning is required, we may recommend that an appropriately qualified provider be used.

16. Personal Belongings

Customers are responsible for securing personal belongings, valuables, cash, jewellery and important documents before cleaning begins.

We recommend that valuable or fragile items are removed from cleaning areas wherever possible.

17. Photographs

We may take photographs of cleaning work for:

• Quality assurance
• Job records
• Before-and-after documentation
• Dispute resolution
• Marketing or portfolio purposes

Where photographs are intended to be used publicly for marketing, we will avoid displaying personal information or identifying details where reasonably possible.

Customers may request that photographs of their property not be used for marketing purposes.

18. Website Information

We aim to keep information on our website accurate and up to date.

However, website content is provided for general information and may change without notice.

Service descriptions, pricing information and availability shown online may not apply to every property or booking.

A confirmed quote or booking agreement will take priority over general website information.

19. Website Availability

We do not guarantee that our website will always be available, uninterrupted or error-free.

We may update, suspend or modify website content at any time.

20. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

21. Intellectual Property

Unless otherwise stated, website content including text, branding, graphics, photographs and design elements is owned by or licensed to Spot On Cleaning.

Website content may not be copied, reproduced or used for commercial purposes without permission.

22. Limitation of Liability

To the extent permitted by law, Spot On Cleaning is not liable for indirect, incidental or consequential loss arising from the use of our website or cleaning services.

Nothing in these Terms and Conditions excludes rights or remedies that cannot legally be excluded under Australian law.

23. Australian Consumer Law

Our services come with guarantees that may apply under the Australian Consumer Law.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer right or guarantee that cannot lawfully be excluded.

24. Privacy

Personal information is handled in accordance with our Privacy Policy.

Our website may also use cookies, analytics and advertising technologies as described in that policy.

25. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

Continued use of our website or services after changes are published may be taken as acceptance of the updated terms where legally appropriate.

26. Governing Law

These Terms and Conditions are governed by the laws of Western Australia, Australia.

Any disputes will be subject to the applicable courts and laws of Western Australia.

27. Contact Us

For questions about these Terms and Conditions, contact:

Spot On Cleaning
Karratha, Western Australia
Phone: 0401 873 040
Email: karrathaspotoncleaning@outlook.com
Website: spotoncleaningpilbara.com.au