These Terms and Conditions apply to the use of the Spot On Cleaning Pilbara website and to cleaning services provided by Spot On Cleaning Pilbara, a registered business name of Spot On Cleaning WA Pty Ltd (ACN 703 293 752).

In these Terms and Conditions, references to “Spot On Cleaning Pilbara”, “we”, “us” or “our” refer to Spot On Cleaning WA Pty Ltd operating under the business name Spot On Cleaning Pilbara.

By accessing our website, requesting a quotation, booking a cleaning service or engaging us to provide cleaning services, you acknowledge these Terms and Conditions. Service-related terms apply to bookings and services to the extent they form part of the agreed arrangements.

1. About Us

Spot On Cleaning Pilbara provides residential, commercial and workplace cleaning services across our service areas in the Pilbara region of Western Australia.

Our services may include:

• House and residential cleaning

• Office and commercial cleaning

• Bond, vacate and end of lease cleaning

• Carpet cleaning

• Property inspection cleaning

• Vehicle cleaning

• Gardening and general property cleaning

• Regular weekly or fortnightly cleaning

• Cleaning of suitable industrial workplace facilities

• Other cleaning services agreed with the customer

Service availability may vary depending on the location, property condition, scope of work, staffing and scheduling availability. All cleaning services are subject to confirmation of the agreed requirements and booking arrangements.

2. Quotes and Pricing

Cleaning quotations may be prepared based on information provided by the customer, including:

• Property size and layout

• Number of rooms or cleaning areas

• Type of cleaning service required

• Current condition of the property

• Property location and accessibility

• Cleaning frequency

• Special cleaning requirements

• Additional services requested

• Photographs, descriptions or inspection information provided

Unless expressly stated otherwise, quotations are based on the information available when they are prepared.

If the actual property condition, workload or required cleaning scope differs significantly from the information provided, we may discuss a revised quotation or additional charges before proceeding with work outside the agreed scope.

We will seek the customer’s agreement before undertaking additional chargeable work. Quoted prices and service inclusions will be confirmed through the applicable quotation or booking arrangements.

3. Bookings and Service Confirmation

A cleaning booking is considered confirmed once Spot On Cleaning Pilbara has accepted the booking and the relevant service date, scope of work and pricing arrangements have been agreed. Customers are responsible for providing accurate and complete information when requesting or confirming a booking.

We may need to decline, postpone or reschedule a service due to circumstances such as:

• Staff or equipment availability

• Unsafe working conditions

• Incorrect or incomplete booking information

• Property access difficulties

• Severe weather or travel conditions

• Equipment failure

• Illness or unforeseen operational circumstances

Where reasonably possible, we will communicate any necessary changes and discuss suitable alternative arrangements.

4. Property Access

Customers must ensure that our cleaning team can access the property at the agreed service time.

Access may be arranged through:

• The customer being present

• Keys or access codes

• Lockboxes

• Property managers

• Authorised representatives

• Other agreed access arrangements

Customers are responsible for ensuring that access instructions are accurate and that any necessary authorisation has been obtained. If access cannot be provided at the scheduled time, the service may need to be delayed, rescheduled or cancelled. Any applicable call-out or additional charge will depend on the agreed booking arrangements, the circumstances and applicable law.

5. Customer Responsibilities

To help us provide cleaning services safely and efficiently, customers should:

• Provide accurate information about the property

• Ensure reasonable access to the agreed cleaning areas

• Remove or secure cash, valuables and important documents

• Identify fragile, loose or previously damaged items

• Inform us of known hazards or safety concerns

• Ensure required utilities, including water and electricity, are available where necessary

• Notify us of pets, security systems and restricted areas

• Identify any surfaces or items requiring special cleaning methods

• Communicate specific cleaning priorities before work begins

Customers should also advise us of any circumstances that may affect safe access or the completion of cleaning services.

6. Scope of Cleaning Services

We will perform the cleaning tasks included in the agreed quotation, booking confirmation or service arrangement.

Unless expressly included in the agreed scope, cleaning services may exclude:

• Heavy rubbish or bulk waste removal

• Hazardous waste disposal

• Specialist mould remediation

• Pest control or pest removal

• Biohazard cleaning

• Building repairs or maintenance work

• High-access cleaning requiring specialist equipment

• Structural or water-damage restoration

• Removal of permanent stains or discolouration

• Repairs to fixtures, flooring, appliances or surfaces

• Specialist industrial or hazardous-area cleaning

Additional services may be discussed and quoted separately where they are within our capabilities. We reserve the right to decline work that requires specialist qualifications, equipment or safety procedures beyond the agreed service.

7. Bond, Vacate and End of Lease Cleaning

Our bond, vacate and end of lease cleaning services are intended to help prepare rental properties for final inspections and handovers.

The cleaning tasks performed will depend on the agreed scope of work and any relevant cleaning requirements supplied before the service. While we aim to provide thorough cleaning, we cannot guarantee:

• A full rental bond refund

• Approval by a landlord or property manager

• Removal of permanent stains

• Repair of damaged or deteriorated surfaces

• Removal of normal wear and tear

• Satisfaction of requirements outside the agreed cleaning scope

Final bond and inspection outcomes may depend on the property’s condition, tenancy obligations and decisions made by the relevant landlord, property manager or other authorised party.

Customers are encouraged to provide any property manager cleaning checklist or special requirements before the booking is confirmed. Nothing in this section limits any rights or remedies available under applicable Australian law.

8. Property Inspection Cleaning

Property inspection cleaning is intended to improve the cleanliness and presentation of a property before a scheduled inspection.

Services may include cleaning of kitchens, bathrooms, floors, living areas, fixtures and other agreed spaces. Inspection cleaning does not guarantee that a property will satisfy every requirement of a landlord, agent or property manager.

Customers should provide relevant inspection requirements or priority cleaning areas before the service begins.

9. Regular and Scheduled Cleaning Services

We may provide weekly, fortnightly or other recurring cleaning arrangements for residential and commercial properties. The tasks completed during each visit will depend on the agreed service scope, property condition, scheduled cleaning time and customer requirements.

Customers should notify us of changes to cleaning priorities, property access or scheduling arrangements as early as reasonably possible. Additional cleaning tasks outside the regular agreement may require a separate quotation or adjustment to the service arrangements.

Changes to recurring cleaning schedules are subject to availability and agreement between the parties.

10. Commercial and Industrial Workplace Cleaning

Commercial cleaning services are provided according to the agreed cleaning scope, service schedule and applicable site requirements.

Customers or authorised site representatives must advise us of relevant workplace conditions, including:

• Site safety requirements

• Restricted or controlled areas

• Required site inductions

• Security and access procedures

• Known hazards or hazardous materials

• Special equipment or cleaning restrictions

• Operational requirements affecting cleaning activities

Cleaning of industrial workplace facilities is subject to the nature of the work, site conditions and our available capabilities. We may suspend, postpone or decline work where conditions present an unreasonable health or safety risk.

Specialist industrial cleaning is not included unless expressly agreed and appropriately arranged.

11. Cancellations and Rescheduling

If you need to cancel or reschedule a cleaning appointment, please contact us as early as possible. We understand that circumstances can change and will make reasonable efforts to accommodate rescheduling requests, subject to availability.

Late cancellations, missed appointments or failure to provide property access may result in reasonable charges where these have been clearly communicated and agreed as part of the booking arrangements and are permitted by applicable law. Any applicable charge will depend on the circumstances and the agreed service terms. We do not impose a fixed cancellation fee under these general Terms and Conditions.

Where we need to cancel or reschedule a booking, we will notify the customer as soon as reasonably practicable and discuss appropriate arrangements.

12. Payment Terms

Payment requirements will be communicated through the quotation, booking confirmation or invoice.

Depending on the agreed arrangements, payment may be required:

• Before the cleaning service

• Upon completion of the service

• Within an agreed invoice period

Customers are responsible for paying valid invoices by the stated due date.

Where an invoice remains unpaid, we may contact the customer to discuss the outstanding balance and, where legally permitted, suspend future services until appropriate payment arrangements are made.

Any deposit, advance payment or special payment arrangement must be communicated and agreed before it applies. Nothing in this section limits applicable consumer rights.

13. Damage and Breakages

Spot On Cleaning Pilbara takes reasonable care when providing cleaning services at customer properties.

Customers should notify us before cleaning begins of fragile items, damaged surfaces, loose fixtures or property features requiring special attention.

If you believe damage has occurred as a result of our cleaning services, please contact us as soon as reasonably practicable.

Where available, please provide:

• A description of the issue

• Photographs of the affected area or item

• The date of the cleaning service

• Relevant supporting information

We will review the circumstances and discuss an appropriate resolution. Some damage or deterioration may result from pre-existing conditions, including:

• Normal wear and tear

• Existing cracks or defects

• Loose or unstable fixtures

• Deteriorated surfaces

• Incorrectly installed materials

• Manufacturer defects

• Items unsuitable for the cleaning method used

Responsibility for damage will be assessed according to the circumstances and applicable law. Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded.

14. Stains, Marks and Surface Conditions

We aim to remove dirt, grime and stains as part of the agreed cleaning services.

However, some stains, marks, discolouration or surface deterioration may be permanent or require specialist treatment.

This may affect:

• Carpets and upholstery

• Grout and tiles

• Kitchen benchtops

• Bathroom fixtures

• Walls and painted surfaces

• Appliances

• Timber, vinyl and other flooring

• Other interior or exterior surfaces

The results of cleaning may depend on the material, age, condition and nature of the staining. We cannot guarantee the removal of every stain or mark.

Pre-existing staining, wear or deterioration will be considered when assessing cleaning outcomes or any reported damage.

15. Health and Safety

The health and safety of our cleaning team, customers and other property occupants is important. We may refuse, postpone or stop work where conditions present an unreasonable safety risk.

Examples may include:

• Dangerous or uncontrolled animals

• Exposed electrical hazards

• Needles, sharps or dangerous objects

• Hazardous chemicals or substances

• Unsafe structures or access areas

• Significant mould contamination

• Pest infestations

• Human or animal waste requiring specialist treatment

• Other serious health or safety hazards

Customers should notify us of known hazards before the scheduled cleaning service. Where specialist cleaning or remediation is required, an appropriately qualified provider may be necessary.

16. Personal Belongings and Valuables

Customers are responsible for securing personal belongings, valuables, cash, jewellery, confidential documents and other important items before cleaning begins.

We recommend removing fragile or high-value items from areas scheduled for cleaning wherever reasonably possible. Customers should advise us of items requiring special handling or areas that must not be accessed.

Any concerns involving personal belongings will be considered according to the circumstances and applicable law.

17. Photographs and Cleaning Documentation

We may take photographs of cleaning work where reasonably necessary for purposes such as:

• Documenting property conditions

• Recording work completed

• Quality assurance

• Before-and-after comparisons

• Managing customer enquiries or disputes

• Internal business records

Photographs may also be used for marketing, website portfolios or social media where appropriate permission has been obtained.

We will not knowingly publish photographs containing identifiable personal information, private documents or sensitive property details without appropriate authorisation.

Customers may advise us if they do not wish photographs of their property to be used for marketing purposes.

Any collection, storage or use of photographs containing personal information will be handled in accordance with our Privacy Policy and applicable law.

18. Website Information

We aim to provide accurate and helpful information about our cleaning services through our website. However, website content is provided for general information and may be updated from time to time.

Service descriptions, pricing information, cleaning inclusions and availability may vary depending on the property, location and individual booking requirements. A confirmed quotation or service agreement will take priority over general website descriptions where there is a difference.

19. Website Availability

We aim to keep our website accessible and functioning properly.

However, we cannot guarantee uninterrupted availability or that the website will always be free from technical errors. We may update, modify or temporarily suspend website content or functionality for maintenance, security or operational reasons.

Nothing in this section excludes any rights or remedies that cannot lawfully be excluded.

20. Third-Party Websites and Services

Our website may include features, integrations or content provided by third-party service providers.

These may include website functionality, communication services, analytics, advertising or other supporting technologies. Third-party services may operate under their own terms and privacy practices.

We are not responsible for matters outside our reasonable control, subject to any obligations or liabilities imposed by applicable law.

21. Intellectual Property

Unless otherwise stated, the content on our website, including text, branding, logos, graphics, photographs and design elements, is owned by or licensed to Spot On Cleaning WA Pty Ltd. The business name Spot On Cleaning Pilbara is used as our customer-facing trading brand.

Website content may not be copied, reproduced, distributed or used for commercial purposes without appropriate permission, except where permitted by law.

22. Limitation of Liability

To the extent permitted by law, Spot On Cleaning WA Pty Ltd is not liable for indirect or consequential loss arising from the use of our website or the provision of cleaning services. Any liability relating to cleaning services will be assessed according to the circumstances, the agreed service arrangements and applicable law.

Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

23. Australian Consumer Law

Our cleaning services may be subject to consumer guarantees under the Australian Consumer Law.

These may include guarantees that services will be provided with due care and skill, will be reasonably fit for a disclosed purpose where applicable, and will be supplied within a reasonable time where no time has been agreed. Where a service fails to meet an applicable consumer guarantee, customers may be entitled to remedies under Australian law.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify consumer guarantees or other statutory rights that cannot lawfully be excluded.

24. Privacy and Personal Information

We respect customer privacy and aim to handle personal information responsibly.

Information collected through our website, enquiries, quotations and cleaning services is handled in accordance with our Privacy Policy.

Our website may also use cookies, analytics and advertising technologies as described in our Privacy Policy and Cookie Policy. Customers can contact us if they have questions about how their personal information is handled.

25. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services, business operations, website or applicable legal requirements.

Updated Terms and Conditions will be published on this page with a revised “Last Updated” date.

Changes to these general Terms and Conditions will not automatically alter an existing confirmed booking or service agreement unless the change is agreed or otherwise permitted by applicable law. We encourage customers to review the applicable terms when requesting or confirming cleaning services.

26. Governing Law

These Terms and Conditions are governed by the laws of Western Australia, Australia, subject to any mandatory laws that apply.

Any disputes will be handled in accordance with applicable Australian laws and the jurisdiction of the relevant courts or tribunals.

27. Contact Us

If you have questions about these Terms and Conditions, our cleaning services or your booking arrangements, please contact:

Spot On Cleaning Pilbara

A registered business name of Spot On Cleaning WA Pty Ltd

• ACN: 703 293 752
• Location: Pilbara, Western Australia
• Phone: 0401 873 040
• Primary Email: info@spotoncleaningpilbara.com.au
• Alternative Email: karrathaspotoncleaning@outlook.com
• Website: spotoncleaningpilbara.com.au